At Artemisyn Flow, we are committed to delivering high-quality products that support your well-being and relaxation. Every item is carefully inspected before shipment to ensure it meets our strict standards—but we understand that sometimes, issues may still arise.To be eligible for a return, your item must be unused and in the same condition that you received it. lt must also be in the original packaging. lf the product is used, you will be required to send us supporting material to initiate the return & refund process.We have a store-wide policy of returns on all products within 15 days. To be eligible for a return, submit your return request through the Return-Request pageBelow is our official return and refund policy to ensure a smooth and fair resolution for our valued customers.

Return Eligibility

You may request a return or refund if your order meets any of the following conditions:

A. Full Refund Scenarios

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  Core Function Failure: The product cannot perform its main function (e.g., will not power on, core heating feature is non-functional).
  
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  Severe Quality Issues: Includes safety hazards (e.g., unstable power supply, burning smell), major defects, or if the product is significantly different from the description.
  
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  Wrong or Damaged Delivery: The item was completely damaged during shipping, or the wrong product was delivered.
  
  
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  After-Sales Support Failure: The issue remains unresolved even after reasonable attempts at repair or troubleshooting.
  

B. Partial Refund or Compensation

In cases where the issue does not affect the core function of the product:

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  Minor Functional Defects: Non-essential features not working (e.g., indicator light, strap adjustment).
  
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  Cosmetic Flaws: Slight scratches or surface blemishes that do not affect usage.
  
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  Missing Accessories: Main product is intact, but items like manuals or pouches are missing.
  

Return Timeline & Process

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  Return Request Period: Please contact us within 15 days of receiving the product to initiate a return or refund request.
  
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  Required Evidence: Please provide clear photos or videos of the issue, your order number, and a brief explanation.
  
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  Inspection Protocol: All returned items must be in original packaging (if applicable), and unused unless the issue relates to a functional defect.
  

Non-Returnable Situations

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  Products damaged due to incorrect usage not following the instruction manual.
  
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  Requests made after 15 days of delivery without valid reasons.
  
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  Change of mind after extended usage (e.g. after several weeks/months of use).
  
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  Missing original packaging (if return is required).
  
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  Proven sensitive to heat or plant ingredients we have (please read the ingredients information carefully before purchasing).
  

Our Quality Promise

Every product is individually tested and inspected before shipment by our team to ensure a 100% qualification rate. Our production team has years of experience and a strict quality assurance system in place.We understand how important comfort and reliability are—especially for products designed for wellness. That’s why we treat each case with care and transparency.

How to Request a Return or Refund

To start a return, please contact us first through Request a Returnso that we can find the appropriate return method and send the pre-paid return label to you, as well as help us to improve our customer experience. It will usually take up to 3-12 business days for us to review your request. Once the request been approved, you can ship the product back with the carrier. You will then receive a refund after we receive the product.Upon return request, we'll add a prepaid label for you to ship the returned item to us.

Terms & Conditions

All returns and refunds are handled on a case-by-case basis and ultimately at Artemisyn Flow’s discretion, including determining whether an item is unworn, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. Artemisyn Flow's practices relating to collection, use, and sharing of such personal information are further detailed in our privacy policy.Thank you for choosing Artemisyn Flow. We’re here to support your journey to relaxation and wellness—one product at a time.